Update 4 (14th May 2012): I wasn't going to come back to this post, but reading a post on Hacker News raised a smile... It fairly accurately reflects how I feel about couriers based on the experience below.
Update 3 (26th March 2012): This post is over 2 years old, has been viewed 55,000 times and had over 200 comments before I closed them. It appears in the top 5 Google results for DPD and I still get regular emails from people having problems and abuse from DPD drivers.
If you've arrived at this post looking for help concerning a DPD delivery:
- Bobby Hare from DPD has offered to help anyone with a problem by emailing email@example.com (include your parcel reference number and a contact phone number), via Twitter or via Facebook.
- Jason Leither provided a list of DPD depots and contact numbers you may find useful.
I arrived home today to a 'Sorry we missed you' card from DPD for a package I wasn't expecting. This is either very good (an un-launched phone to test or freebie from a PR company) or very bad (tax, bills, legal stuff) - either way I'm reluctant to ignore it. So I'll just use their website and re-schedule, right? Wrong.
- I can re-schedule, but only for the next 4 working days.
- I can pay to upgrade to a weekend, but only this weekend.
- I can specify an alternate address, but only in the same postcode.
- I can collect from the depot, but only in the next 6 days and it's a 3 hour round-trip away - or at least I guess it is - the actual address of the depot's not offered so if 'Park Royal' isn't the one Google Maps thinks it is then... well...
Plenty of choices, but none that don't involve taking time off work (or asking a neighbour to do it for me) or paying £11.50 to sit at home between 9 and 1 thus Saturday morning (I'll be on a plane). I have to select one of these options (within 1 day of their attempted delivery) or they'll just try to deliver again to the same place. If I don't choose an alternative within 3 days, it's just returned to sender. Nice.
What a needless pain - other firms offer far better re-delivery options and hold packages for longer. When I discover who the sender is I'll be asking them not to use DPD again.
List of DPD Depots: In a comment on this post in its original home Jason Leither provided the details of DPD's various addresses - somthing that had proved difficult to find at that point.
0208 978 3843
28 Commercial Way Park Royal London NW10 7XF
0208 498 8643
Unit 1, Woodford T/E Southend Road Woodford Green Essex IG8 8HF
0208 243 3606
Unit 1 Beddington Farm Road Off Purley Way Croydon Surrey CR0 4XB
0207 391 8646
101 Camley Street London NW1 0PF
Unit 3 20 Kennett Road Crayford Kent DA1 4QN
Whitworth Road County Oak Way Crawley West Sussex RH11 7SS
01245 232093 / 01245 232056
Montrose Road Dukes Park Ind Estate Chelmsford Essex CM2 6TE
0207 394 3968
Unit 5 Mandela Way Southwark SE1 1SE
Isle of Wight
Unit 1, Enterprise Way Somerton Business Park Newport Road Cowes Isle of Wight
Unit C Riverside Business Park New Hythe Lane Larkfield ME20 6WT
Unit F Omega Enterprise Park Electron Way Chandlers Ford Southampton SO53 4SE
Unit 16 Humphreys Road Woodside Estate Dunstable LU5 4TP
Units 1 – 3 Commercial Close Commercial Road Reading RG2 0QS
Hambridge Lane Hambridge Road Newbury Berks RG14 5TU
Jessop Court Waterwells Business Prk Quedgeley Gloucester GL2 2AP
0116 250 1606
28a Centurion Way Meridian Business Park Leicester LE19 1WH
Unit 1 & 2, Arial Park Uddens Trading Estate Wimbourne Dorset BH21 7NL
Geopost Wembley (Park Royal)
0208 601 7643
Unit 2, Athlon Road Alperton Wembley Middlesex HA0 1YJ
0121 665 3343
Broadwell Works Birmingham Road Oldbury B69 4DA
10a Burrel Way Stephenson Ind Est Thetford Norfolk IP24 3RW
Unit 17, Norris Way Sanders Lodge Ind Est Rushden Northamptonshire NN10 6BP
Empire House Saville Road Westwood Ind Estate Peterborough PE3 7PR
Spring Meadow Ind Park Mardy Road Rumney Cardiff CF3 2ES
Units B1/B2 Kingsland Estate St. Philips Road Bristol BS2 0JZ
Heron Road Sowton Ind. Estate Exeter EX2 7LL
Victoria Business Park Roche St. Austell Cornwall PL26 8LX
Unit 1, Wyndham Court Clarion Close Swansea Enterprise Pk Swansea SA6 8QZ
Yate (West Coast Express)
Unit 21 Pucklechurch Ind Estate Pucklechurch Bristol BS16 9QH
0161 777 4606
Northbank Industrial Est Bessemer Road Irlam Manchester M44 5BF
Unit 8 Centurion Business Ctr Dabell Avenue Blenheim Ind Estate Nottingham NG6 8WA
0113 292 5642
Network House Middleton Grove Leeds LS11 5PX
Unit 20 Stretton Green Ind Est Langford Way Appleton Warrington WA4 4TQ
Unit D Tir Llwyd Ent Park Kinmel Bay Clwyd LL18 5JN
Millennium Road Millennium City Park Preston PR2 5BL
Unit 2 Thorncliffe Ind Estate Brookdale Road Chapeltown Sheffield S35 2PW
Unit 21/22 Roseville Road Parkhouse Ind Est West Newcastle Under Lyme Staffordshire ST5 7EF
Plot 5, Centurion Park Clifton Moorgate York YO30 4RY
0141 305 3643 104
Fullarton Drive Cambuslang Investment Park Cambuslang Glasgow G32 8FA
Unit 3 Tannochside Drive Uddingston Glasgow G71 5PD
0131 335 4043
Unit 23 Cliftonhall Road Newbridge Edinburgh EH27 8PW
Ocean Trade Centre Minto Avenue Altens Industrial Estate Aberdeen AB12 3JZ
0191 402 5643
Unit 4 Monkton Business Park Hebburn South Tyneside NE31 2JZ
Unit 2 Kingstown Ind Estate Brunthill Road Carlisle, Cumbria CA3 0HA
Unit 53 Airways Ind Estate Santry Dublin 17